Site Information

CONNECT WITH US

 Loading... Please wait...

Returns

30 Day Money back Guarantee Returns

All orders are processed the following day, or if orders are made over the weekend they will be processed on the following Monday. Majority of orders are dispatched the next working day. We do have a 12 hour cancellation policy so if you do change your mind about a product or order you can cancel it up to 12 hours after placing the order. 

If for any reason you wish to return your purchase this must be done within 30 days of receipt of goods. Products should in their original packaging and in a sellable condition, buyer is responsible for return postage.

If you have any concerns regarding the packaging of goods for return, please contact our Customer Services Team who will be happy to assist you. You can reach a member of staff by email at info@ersafetysupplies.co.uk.  You can also write to us at ER Safety Supplies c/o Canberra House Training & Development Centre LTD, 10 First Avenue, Finningley, Doncaster DN9 3GA.

When returning goods please do the following:

  1. 1.    Contact Customer Service by email at info@ersafetysupplies.co.uk who will provide you with a returns number.
  2. 2.    They will provide you with written instructions on how to return the goods to us.
  3. 3.    Postage will be charged for returning items.

If the goods you receive are faulty please do not hesitate to contact us and we will be happy to assist you.

* This does not affect the Customer's statutory rights.

Security against fraud is extremely important to us. All online transactions paid by credit or debit card are processed via Worldpay to ensure that we eliminate fraud. Also, we NEVER hold or keep card details, once the payment has been made all details or destroyed.

We accept payments from the following card types:

  • Visa
  • Mastercard
  • Visa Electron
  • Visa Debit
  • PayPal
  • Amazon Payments

 

If you need any further assistance please do not hesitate to contact us.